Returns/Refunds
We take pride in the quality of our t-shirts and want to ensure you’re satisfied with your order. Please review our return policy below:
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1. Eligibility for Returns:
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Returns are accepted within 7 days of receiving your order.
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Items must be unworn, unwashed, and in their original condition with tags attached.
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Customized or personalized t-shirts are not eligible for returns or exchanges.
2. Non-Refundable Items:
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Sale or discounted items are final sale and cannot be returned.
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Shipping costs are non-refundable.
3. Return Process:
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To initiate a return, email us at spabossesofalabama@gmail.com with your order number and reason for the return.
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Once your return is approved, we will provide instructions for returning the item.
4. Refunds:
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Approved returns will be refunded to the original payment method within 7-10 business days after we receive and inspect the item.
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If you prefer, you can opt for store credit to use on future purchases.
5. Exchanges:
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We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Incorrect Items:
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If you receive a defective or incorrect item, please contact us within 7 days of delivery for a replacement or full refund.
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We appreciate your understanding and support. If you have any questions about our return policy, feel free to reach out to us!